FAQs
Frequently Asked Questions (FAQs)
1. Orders & Shipping
How long does it take to process my order?
Orders are typically processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email once your order has been shipped.
What shipping options do you offer?
We offer the following shipping options within the United States:
- Standard Shipping: 3-7 business days
- Expedited Shipping: 2-3 business days
- Overnight Shipping: 1 business day
International shipping times vary based on the destination.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to track your package. If you have any issues, contact us at info@theskinexperts.com.
Do you ship internationally?
Yes! We offer international shipping to select countries. Please note that customs fees, duties, and taxes may apply, and are the responsibility of the customer.
2. Returns & Exchanges
What is your return policy?
We offer a 30-day return policy. To be eligible for a return, the item must be unused, unopened, and in its original packaging. For full details, please review our Return & Refund Policy [LINK TO RETURN POLICY].
How do I start a return?
To initiate a return, please contact us at info@theskinexperts.com with your order details. Once approved, we will provide a return shipping label and instructions.
Can I exchange a product?
We do not offer direct exchanges. If you would like a different product, please return your item and place a new order.
What if my order arrives damaged or incorrect?
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the issue, and we will make it right.
3. Products & Ingredients
Are your products dermatologist-approved?
Yes! Our skincare products are formulated by dermatologists and designed with high-quality ingredients for effective results.
Are your products cruelty-free?
Yes! We are committed to cruelty-free skincare and do not test on animals.
Are your products suitable for sensitive skin?
Our products are formulated with gentle, dermatologist-approved ingredients. However, we always recommend conducting a patch test before use if you have sensitive skin.
How should I store my skincare products?
For best results, store products in a cool, dry place away from direct sunlight. Always close the lid tightly after use.
4. Payments & Discounts
What payment methods do you accept?
We accept Visa, MasterCard, American Express, PayPal, Apple Pay, and Google Pay.
Do you offer gift cards?
Yes! We offer digital gift cards that can be purchased on our website.
Do you have any discounts or promotions?
We occasionally run special promotions. Follow us on Instagram (@TheSkinExperts) and subscribe to our newsletter for exclusive offers!
5. Contact Us
How can I contact customer support?
For any questions or concerns, please reach out to us at:
📧 Email: info@theskinexperts.com
📍 Business Address: 10900 US Hwy 19 N, Ste B, Clearwater, FL 33764
📸 Instagram: @TheSkinExperts
We aim to respond within 24-48 hours during business hours.